How To Connect

Watch our setup guide to help connect your TV to the RU-tv network.

Things to Consider

Before buying any TV, make sure it can handle QAM 256. If you don't know, check with the manufacturer. Many TVs from box stores and food chain stores are not QAM 256 compatible.

How to Connect Checklist

If your TV is not working, follow this checklist to determine why you are not getting a signal.

Compatible TV

Make sure your HD TV is able to tune to RU-tv. Your TV must have a built-in tuner that is QAM 256 compatible. See our QAM 256 reference list.

Power On

Is your TV plugged into a wall outlet?

Cable Plugged In

coax cable

Is your coaxial cable wire connected to the wall port and plugged into your TV?

TV Tuning

Did you try tuning your TV? Go to Menu > Channel > Auto Program/Cable Program > Tuning

Final Steps

Try using another TV on your floor that is working in another room, and set it up with your port:

  • If the other TV is tuning to RU-tv channels successfully, then there is a problem with your TV that you must resolve.
  • If the other TV is not working, then something is wrong with the port. Submit an online ticket to request a repair.

Quick Connect FAQ

1. What equipment do I need to receive RU-tv service?

In order to watch RU-tv, you need a television set capable of receiving a digital clear QAM 256 signal, as well as a coaxial cable.

2. How can I check to see if my TV is QAM 256 compatible?

Look for your model number on your TV manufacturer's website or check your television owner's manual.

3. My TV set is QAM compatible but isn't receiving channels.

Try using another TV on your floor that is working in another room, and set it up with your port.

  • If the other TV is tuning to RU-tv channels successfully, then there is a problem with your TV that you must resolve.
  • If the other TV is not working, then something is wrong with the port. Submit an online ticket to request a repair.

4. I'm not receiving all of the channels.

Scan for the channels again. If you see some of the channels, the feed is working.

5. I have poor reception.

If you have a fuzzy or distorted screen, check the cable connection. If this doesn't work, try your TV in another student's room. If your TV still doesn't work, the problem is with the TV set. If this TV does work in the other room, try these steps:

  • Take the TV cable from their room and try it in your room. If the TV works with the new cable, you need to replace your cable.
  • If the TV still doesn't work, the problem may be with the cable port in your room. Submit an online ticket to request a repair. 

6. Sometimes the broadcast on an HD channel looks more like a standard definition channel. Why is this?

Sometimes networks may show classic or older content that was originally recorded only in standard definition, which means even though you're watching an HD signal the original content will display as standard definition.

7. Will TiVo work at Rutgers?

No

8. Where should I report problems with my TV service?

After making sure you've followed all of the steps to set up and troubleshoot your connection, you can submit an online ticket.

9. What should I do if everything works?
Enjoy!

Connect Your Digital Television

*Note: Analog television can no longer work with our network.

RU-tv broadcasts most of its channels using the QAM 256 standard. There are several ways to connect a digital television to our system. The type of equipment you have will determine your setup.

Things You Need

  • Digital TV and owner's manual (HINT: If you do not have the owner's manual for your television, try searching on the manufacturer's website.)
  • Original remote control unit
  • Coaxial cable with "F" connectors at each end (This is a common type of cable you may already have; if you do not have one, you can find a cable hookup kit at a university bookstore or home electronics retailer.)
  • Depending on the type of television, two short lengths of coax and a "splitter" may be required. Consult owner's manual.

What To Do

  1. Plug your TV into an electrical outlet.
  2. Connect one end of the coaxial cable to the cable outlet on the wall plate.
  3. Connect the other end of the cable to the jack on the back of your TV. If your television has “F” fittings for both antenna and cable, a splitter must be connected to the cable coming from the wall plate. Then connect one of the splitter outputs to the “Antenna” connector on your TV and the other splitter output to the “Cable” connector.
  4. Turn on your TV and follow the instructions in your owner’s manual or on-screen guide for channel set-up.
    To receive all of the available channels, you will need to tune for both cable and antenna. This may require that you run the channel programming twice. The broadcast channels offering some HD are available as if they were coming in on an antenna.
     
  5. You should see a clear picture. If not, check our troubleshooting guide for helpful tips.
  6. Consult the channel lineup for specific channel listings and a printable channel guide.

References for QAM 256 Compatible TVs

  • Coby - Model TFTV3229 32" has a compatible QAM tuner
  • Dynex - Only limited models have a QAM tuner, the DX-32L151A11 is NOT compatible
  • Element - Some models do have a QAM tuner that can be unlocked with a code. Please contact Element for the code. The ELEFW-195, ELEFW-328, and ELEFW-231 are NOT compatible
  • Insignia - Only limited models have a QAM tuner
  • LG - Most models since 2007 have a QAM tuner
  • Olevia - Model 226-T11 has a compatible QAM tuner
  • Samsung - All models since 2009 have a QAM tuner
  • Sansui - Model HDLCD3212C has a compatible QAM tuner
  • Sony - Most models since 2007 have a QAM tuner
  • Sylvania - Do not appear to have QAM tuners
  • Toshiba - Most models since 2007 have a QAM tuner
  • Vizio - Model VOJ320F1A has a compatible QAM tuner
  • Westinghouse - Some models do have a QAM tuner. Try activation code 14159. DWM32H1G1 is NOT compatible and DWM42F2G1 is NOT compatible.

Start Troubleshooting

wallplate1.gif

Find the wall plate in your room that includes connections for phone, data, and television. Some buildings have other wall plates that are no longer active. Be sure you connect your cable-ready television to the wall plate that looks like the illustration.

Please note that RU-tv is not able to support the Windows Media Center at this time.

Read through our troubleshooting guide for more assistance.