1.  There is no picture/sound on the TV set.
  2.  The images on all channels are fuzzy or the picture screen is snowy but visible
and there is a "hissing" sound.
  3.  You are not receiving all available channels.
  4.  The TV picture shows a double or multiple image of faint "ghosts" of off-air
channels.
  5.  A herringbone pattern, faint lines, or a "hum" bar distorts the picture.
  6.  A black border frames the top or bottom of the screen.
  7.  There is no sound or the volume is too low.
  8.  The audio has a distinct buzz or hum when the volume is adjusted with the
remote control unit.
  9. The television has no place to connect the coaxial cable.
10. I don't have an owner's manual for my television.

1. There is no picture/sound on the TV set

Possible problems:

• The TV set may be unplugged.

• A fuse or circuit breaker may be blown or switched off.
• The television may be connected to an inactive wall plate
• The input may be set to LINE

Solutions:

• Make sure the TV is plugged in and the wall switch is on.
• Check the fuse or circuit breaker. Test the outlet with a lamp.
• Make sure the TV is connected to the RUNet wall plate.
• Use the Channel select or Input select to switch the source.

2. The images on all channels are fuzzy or the picture screen is snowy but visible and there is a "hissing" sound.

Possible problems:

• An external device (VDR,VCR DVD-R) may have a loose fitting.
• If your TV is connected to the RF Out of an external device, your TV may be set to the wrong channel.
• There may be a loose fitting in the house drop.
• Your VCR or DVR may be malfunctioning and needs to be replaced.

Solutions:

• Hand-tighten all fittings
• Tune the TV set to channel 3 (or 2 or 4 as appropriate).
• Bypass the external device. Connect the cable directly to the TV set.

3. You are not receiving all available channels.

Possible problems:

• You television is not tuned properly or completely.
• Your television may not have a digital tuner.
• Your Analog television may be set to Antenna instead of Cable

Solutions:

• For more detailed information about tuning visit our Connection Guide.
• An older, analog television will not receive channels about 74. Switch the source to CABLE and use the menus to run auot program.

4. The TV picture shows a double or multiple image of faint "ghosts" of off-air channels.

Possible problems:

• Ghosting is caused by an ingress of off-air signals into the TV through the cable system, or the TV's antenna
• An F-connector may be loose
• The cable plant may have a "leak" in the area

Solutions:

• Check and hand tighten the cable fittings to the TV set and VCR.
• If the problem continues cal 732-932-RUTV

5. A herringbone pattern, faint lines, or a "hum" bar distorts the picture.

Possible problems:

• The fine-tuning may need adjustment.
• An "F" connector may be loose.
• The cable plant may be out of adjustment in the area.

Solutions:

• Adjust the fine-tuning on the TV set, VCR, or DVR.
• Check and hand tighten the cable fittings.
• Be patient. A service call may be required to repair the problem.

6. A black border frames the top or bottom of the screen.

Possible problems:

• The program is being shown in "letterbox" format

Solutions:

• No adjustment is required.

7. There is no sound or the volume is too low.

Possible problems:

• The volume may be turned down or muted.
• An earphone may be in the earphone jack.
• There could be a problem with the network feed.

Solutions:

• Turn the volume up on the TV set.
• Turn off the RCU's "mute" function.
• Remove the earphone from the jack.
• Call 732-932-RUTV to report the problem.

8. The audio has a distinct buzz or hum.

Possible problems:

• The TV set's volume is adjusted to the top of its range.
• A system problem may be affecting your building or area.

Solutions:

• Reduce the volume on the TV set to low- to mid-range.
• Try plugging the television into another outlet.

9. The television has no place to connect the coaxial cable.

Possible problems:

• The television is a monitor.

Solutions:

• The cable must be connected to a device with an RF Modulator. DVR, VCR, or DVD Recorders typically include a tuner. Inexpensive RF Modulators are also available at electronics retailers.
• You can also use the audio and video connections of an external device to provide a signal to the monitor. (Consult owner's manual.)

10. I don't have an owner's manual for my television

Solutions:

• Try searching on the manufactuter's website for a PDF that you can download.
• For older televisions use the Brand Name and Model Number as search terms and use an Internet search engine.
• Try finding someone in your building with the same TV. They may have a manual you can borrow.