1.  There is no picture/sound on the TV set.
  2.  The images on all channels are fuzzy or the picture screen is snowy but visible
and there is a "hissing" sound.
  3.  Channels 2 through 13 won't come on or they are unclear.
  4.  Single or groups of channels above 13 don't come on or they are unclear.
  5.  The TV picture shows a double or multiple image of faint "ghosts" of off-air
channels.
  6.  A herringbone pattern, faint lines, or a "hum" bar distorts the picture.
  7.  A black border frames the top or bottom of the screen.
  8.  There is no sound or the volume is too low.
  9.  The audio has a distinct buzz or hum when the volume is adjusted with the
remote control unit.
10. The television has no place to connect the coaxial cable.

1. There is no picture/sound on the TV set

Possible problems:

• The TV set may be unplugged.

• A fuse or circuit breaker may be blown or switched off.
• The television may be connected to an inactive wall plate

Solutions:

• Make sure the TV/VCR are plugged in and the wall switch is on.
• Check the fuse or circuit breaker. Test the outlet with a lamp.
• Make sure the TV is connected to the RUNet wall plate.

2. The images on all channels are fuzzy or the picture screen is snowy but visible and there is a "hissing" sound.

Possible problems:

• The TV set or VCR may be set on the wrong channel.
• The Cable/TV switch may be set wrong (for channels 14 and above).
• There may be a loose fitting in the house drop.
• The converter may be malfunctioning and needs to be replaced.
• A system problem may be affecting several customers.

Solutions:

• Tune the TV set to channel 3 (or 2 or 4 as appropriate).
• Adjust the switch to the "CABLE" or "75 ohm" position.
• Check and hand tighten the cable fittings to the converter, TV set, and VCR.
  Bypass the converter/VCR. Connect the cable directly to the TV set.
• The converter is bad. Please bring it in for a replacement.

3. Channels 2 through 13 won't come on or they are unclear.

Possible problems:

• A fitting may have come loose or been damaged.
• The fine-tuning may be out of adjustment.
• The TV set is fine-tuned one channel off.

Solutions:

• Hand tighten all fittings or bypass the converter/VCR.
  Tune the TV set to channel 3 (or 2 or 4 as appropriate).
• Adjust the fine-tuning control until the picture is clear.

4. Single or groups of channels above 13 don't come on or they are unclear.

Possible problems:

• The Cable/TV switch may be set wrong.
• The fine-tuning may be out of adjustment.
• The TV set is fine-tuned one channel off.
• The problem may be at the headend, affecting many customers.

Solutions:

• Adjust the switch to the "CABLE" or "75 ohm" position.
• Fine-tune the TV set, or tune the set to channel 3 (or 2 or 4 as appropriate).
• Adjust the fine-tuning control until the picture is clear.

5. The TV picture shows a double or multiple image of faint "ghosts" of off-air channels.

Possible problems:

• Ghosting is caused by an ingress of off-air signals into the TV through the cable system, or the TV's antenna
• An F-connector may be loose
• The cable plant may have a "leak" in the area

Solutions:

• Check and hand tighten the cable fittings to the TV set and VCR.
• Remove the antenna from the VHF terminals when cable is used.
• A converter or A/B switch may be needed to correct the problem (A/B switch enables you to bypass the set-top cable box or descrambling cable box and tune all unscrambled channels directly with your TV, antenna, or VCR).

6. A herringbone pattern, faint lines, or a "hum" bar distorts the picture.

Possible problems:

• The fine-tuning may need adjustment.
• An "F" connector may be loose.
• The cable plant (e.g., amp) may be out of adjustment in the area.

Solutions:

• Adjust the fine-tuning on the TV set, VCR, or converter box.
  Check and hand tighten the cable fittings to the TV set and VCR.
• Be patient. A service call may be required to repair the problem.

7. A black border frames the top or bottom of the screen.

Possible problems:

• The TV set's vertical height control may need adjustment.
• If this doesn't work, a service call may be scheduled.

Solutions:

• The vertical height should be adjusted by a TV repair technician
• If this doesn't work, a service call may be scheduled.

8. There is no sound or the volume is too low.

Possible problems:

• The volume may be turned down on the TV set or muted on the RCU.
• The RCU's mute function may be on.
• An earphone may be in the earphone jack.

Solutions:

• Turn the volume up on the TV set.
• Turn off the RCU's "mute" function.
• Remove the earphone from the jack.

9. The audio has a distinct buzz or hum.

Possible problems:

• The TV set's volume is adjusted to the top of its range.
• The customer is trying to increase the volume with the converter's RCU.

Solutions:

• Reduce the volume on the TV set to low- to mid-range.
• Adjust volume to the desired level using the converter's RCU.

10. The television has no place to connect the coaxial cable.

Possible problems:

• The television is not “cable-ready”

Solutions:

• Consider replacement. (A non-cable ready television will not be able to receive all of the channels offered by RU-tv.)
• Connect a balun {GRAPHIC} to convert the F-fitting on the coaxial cable and connect the converter to the twin posts on the television set.
• Connect from the wall plate to the RF input on a cable- ready VCR, and then follow the instructions above to connect from the VCR’s RF output to the television.